This episode delves into Lowe’s groundbreaking partnership with OpenAI, well before the launch of ChatGPT, and how it fueled an AI-driven transformation in the retail industry. The discussion covers the development of AI/ML models, omni-channel order management across 1,800+ stores, and the crucial role of Lowe’s India team. It also touches on the future potential of generative AI and large language models in reshaping retail.