Lowe’s is building 800-people centre in Bengaluru
Bangalore, November 26, 2014
American home improvement store chain Lowe’s is setting up a global inhouse centre (GIC) in Bengaluru that will hire over 820 professionals by 2016.
The $54-billion company has leased 110,000 sqft of office space in the Manyata Tech Park for the captive centre that will become the largest outside its headquarters in the US.
The Bengaluru centre will initially focus on supporting Lowe’s newly-created data analytics – or as the company calls it ‘measure and evaluate’ – practice. This is the idea of measuring all that the company does to decide what to do in the future. It is also essential to provide customers a seamless experience across multiple channels – physical stores, the web, mobile, call centre.
“We are coming to India because it has talent that the US does not have. Measure and evaluate is a new function, and it requires talent with a good understanding of mathematics, statistics and how data behave. In future, we expect to see opportunities in using Indian talent for marketing, merchandising, store operations, labour scheduling, and space and real estate management,” said Maureen K Ausura, chief human resources officer in Lowe’s.
Narayan Ram, MD of Lowe’s India, said the company would invest $8-10 million for setting up the facility.
Lowe’s operates 1,835 home improvement and hardware stores across North America. It employs 2.6 lakh full-and part-time employees and caters to approximately 15 million retail and professional customers each week. The average size of a Lowe’s store is 145,000 sqft of retail and outdoor selling space. A typical Lowe’s store stocks 40,000 items.
Lowe’s has been working with IBM and Cognizant for its IT requirements. “We now feel we should keep some of the core work in-house,” Ausura said.
Ram said two major core projects included the store selling system and ecommerce. The store selling system is a technology platform that brings data on inventory across stores on to a single platform, so that customers can be served more efficiently.